FREQUENTLY ASKED QUESTIONS
How much notice do I need to give for a catering order?
We always suggest to hire as soon as possible in order to supply the best quality to you and your guest. For larger scale events, we suggest a 3 months or more in advance. We do accept catering inquiries up to 7 days in advance.
There is no kitchen where my event is being held. Are you still able to cater it?
Yes we can! In addition to preparation at our commercial kitchen, we can transport your food keeping it at proper temperatures and ready to eat on site! Please let us know where your event is being held when you give us event details so we can address the logistics and any possible issues.
Can I customize my order?
Absolutely! We will work with you to create the catering menu that suits you best. You can mix dishes from different menu packages, choose action stations, opt to select hors d’oeuvres only. Basically you can create any assortment of items you’d like for your menu. We can also customize your package by adding rentals, etc.
Do you offer tastings so I can try items before I book you?
Yes we are happy to offer our clients one complimentary private tasting for two once the agreement is decided and a deposit is secured. If you’d like to have the tasting before making a final decision, a $50 fee is applied per couple. Any additional guest will be +$25 + tax each. Please request a tasting if you’re interested with our sales manager and we’ll work with you to schedule it. Tastings are held at our location
70 Westfield Street Providence, RI 02907
Do you require a deposit to hold my date ?
Yes. We require an initial 25% non-refundable deposit at contract signing. Another 25% is due no later than 30 days after the initial payment. We do offer payment plans divided into 3 payments. The final contract balance is due 30 business days prior to the event. For events under 30 days we require a 50% deposit to hold your date and the remaining balance is due 14 business days prior to your event.
Are there additional fee/charges not included in your package?
Yes. We are required to charge a 8% tax charge to all customers (except tax exempt qualified), which is 7% state tax and 1% food tax. There’s a 3% charge for payments made by credit or debit cards. All events require a $150 Administration fee for time and preparation. 15% Gratuity is a requirement for all large scale events. These additional charges will be noted on your catering quote and invoice.
Important Note: Some venues charge their own separate usage fee. Please inform us with any charges from the venue. It is the clients responsibility to fulfill these charges.
When do you need my final guest count?
We require your final guest count 14 days prior to your event so we could prepare accordingly.
If I need to cancel my event, what is your cancellation policy?
If you cancel your event, the deposit is non- refundable. Cancellations must be made no later than 20 business days of payment date with written notice to the other party. All additional payments will be refunded 7 business days after issued payment.