Frequently Asked Questions

  • From inquiry to service requires a one to two week turnover time. Any request for services under a week will receive a expedited fee.

  • Last minute orders are accepted based on availability. Any request for services under a week will receive a expedited fee.

  • Please submit a catering request form. Once a form is submitted, we will follow up with discovery call and proposal. Finally, when a menu is selected, we’ll deliver a detailed quote within 2-3 business days.

  • Our Food and Beverage minimum is $1,000 for all services.

  • Yes! We certainly travel. We are based out of Rhode Island and can travel nationally.

  • We are currently a fully insured catering business.

  • Yes, we can! In addition to preparation at our commercial kitchen, we can transport your food keeping it at proper temperatures and ready to eat on site! We also have the ability to rent a portable kitchen on premises for your event. Please let us know where your event is being held when you give us event details so we can address the logistics.

  • Absolutely! We will work with you to create a detailed menu that suits you best. You can mix dishes from different menu packages, choose action stations, opt to select hors d’oeuvres only. Basically, you can create any assortment of items you’d like for your menu. We can also customize your package by adding rentals, etc.

  • Yes, we are happy to offer our clients one complimentary private tasting for two once the agreement is decided and a deposit is secured. If you’d like to have the tasting before making a final decision, a $250 fee + tax is applied per couple. Any additional guest will be $75 + tax each which will be applied to your balance if decided to proceed forward with us.

    Please request a tasting if you’re interested with our sales manager and we’ll work with you to schedule it. Tastings are held at our location Sankofa Kitchen 70 Westfield Street Providence, RI 02907

  • Yes. We require an initial 25% non-refundable deposit at contract signing for events scheduled 3 or more months in advance. For events under 3 months, we require a 50% deposit to hold your date. We offer payment plans. The final contract balance is due 30 business days prior to the event.

  • We require your final guest count 30 days prior to your event to prepare accordingly.

  • Yes. We are required to charge an 8% tax charge to all customers (except tax exempt qualified), which is 7% state tax and 1% food tax. There’s a 3% charge for payments made by credit or debit cards. All events require a Administration fee for time and preparation. An 18% gratuity is a requirement for all on site events. These additional charges will be noted on your catering quote and invoice.

  • When requesting on-site catering, a fee is a applied when cake cutting services is required. (Recommended for Weddings)

  • Yes, we offer private services for couples and up to 20 guest. Private service packages include detailed menus and a curated special experience. Please see out Private Event Service tab for more details.

  • Absolutely! We offer off-site catering 7 days a week. You have the luxury of picking up or receiving delivery for your catered order. For more details please see our Services tab.

  • Yes! Our online shop now ships throughout the United States. Please visit Shop Zeon tab for more details.

  • Our products are now limited to online purchase and local farmers markets.

  • If you cancel your event, the deposit is non- refundable. Cancellations must be made no later than 20 business days of payment date with written notice to the other party. All additional payments will be refunded 7 business days after issued payment.

    For all purchases with Zeon Afro-Infused Soulfood online shop, ALL PURCHASES ARE FINAL SALE.